Our Policies

General Policies

Unless otherwise stated your order will be shipped on the next scheduled ground shipping date.

Guarantee of Products
Every package is carefully packed with Florida's finest citrus! Our business reputation depends on service and quality. Delivery is guaranteed on all shipments when addresses are complete, correct, and the addressee is available to receive the package when delivered.

Wine Orders Person ordering & receiving wine order must be at least 21 years of age. Receipt will be required to sign for package. If delivery agent is unable to deliver the wine after multiple attempts due to the fact that no one 21 years of age or older was available to sign for the wine, and wine is returned to Cross Creek Groves, we will refund the cost of any wine returned, undamaged, less shipping charges & a handling charge $6.00.

Delivery Policy
Our Citrus is shipped by private refrigerated trucks. Locally, your packages will be delivered by USPS, FEDEX, or UPS Ground. We can accommodate for expedited delivery on request. All Wine products are shipped via FEDEX Ground. Wine cannot be shipped in our standard trucks or via the United States Post Office.

Payment Policy
We accept Visa, MasterCard & Discover. We accept personal checks or money orders. Orders will not be shipped until your check or money order has arrived.

Availability is depends on each varieties season. Citrus orders are packed with oranges and grapefruits available in season, unless otherwise requested. 1-800-544-8767

Shipping Policies

To calculate Shipping Charges, add an item to your shopping cart and enter your shipping address zip code to see the available shipping methods and charges for your order.

Taxes

We collect state sales tax when the shipping address is in one of the following states:

Sales Tax Notice: We are required by the State of Florida to charge sales tax (6.75%) on all Wine Products when the delivery address is in the state of Florida., but you maybe required to report this purchase for Use Tax if shipping elsewhere. Please consult your state or local tax professional for guidance.

Credit Cards Accepted

Please note that we accept Discover,  Mastercard,  Visa.

Order Cancellation Policies

We will make every effort to make changes or cancel an order after it is placed, if requested. However, we can not guarantee an order can be stopped or changed after it has been placed.

Warranties

All requests for replacements or refunds MUST be received within 90 days of our shipping date.

Return Policies

If you are not completely satisfied, contact us and will replace the whole gift or any portion of it. Claims must be made within 60 days of shipping. customerservice@crosscreekgroves.com

Store Privacy Policies

We will not share or sell your personal information with any other person or company.

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